In order to address the challenges that companies in the communications field now
face, Ulticom has built a service platform to ensure that our customers obtain full
solutions and a full guarantee of performance. Just as our customers are challenged
to build and capitalize on next generation networks, we have been challenged to
provide the next generation of customer value. Companies need world-class signaling
products and services if they are to reduce market lead times and introduce new
products that truly differentiate them in today’s hyper-competitive communication
markets. Ulticom’s high-value service and support programs will help you deliver
on the next generation of communications services. Ulticom prides itself on providing
a high value proposition for its customers.
The Signalcare Service Platform
To strengthen our customer relationships and provide deeper levels of business value,
Ulticom offers a service platform we call Signalcare®. This platform is tightly
integrated with our Signalware®
and nSignia®
product lines. Among the complimentary services incorporated into the Signalcare
platform are:
my.ulticom.com
This 24x7 self-service customer portal is a secure, personalized and integrated
application environment providing tools and resources to link you to all your Ulticom
product , support, and educational resources.
Signalware Software Assurance
Ulticom is a company dedicated to delivering the highest level of quality in our
products and services. That commitment is demonstrated in the level of guarantee
we are willing to offer for our software and support. The Signalware Software Assurance
Program demonstrates Ulticom’s commitment to stand behind our software and
services – and to provide remedies if we fail to meet your high standards.
In an industry faced with "as-is" and "limited warranty" disclaimers,
Ulticom realizes that you want assurance that if issues occur, they will be addressed
and resolved quickly.
Business Relationship Management
The Business Relationship Management (BRM) organization is part of Ulticom’s
initiative to focus on the development of business-to-business strategies for accelerating
our customers’ success. Our business processes are designed and continually
refined to ensure we are delivering an exceptional customer experience through an
adaptive and flexible business model.
Solutions Engineering
This group is responsible for both pre- and post-sales customer care. Throughout
the lifecycle of the customer relationship, senior engineers on this team work to
establish product and customer alignment. In this way, we ensure that our products
grow and develop in relation to the product development objectives of our customers.
Ulticom Alliance Program
An ecosystem of strategic business partners is an essential success factor to provide
mutual customers and prospects with greater value and acceleration of their success.
Our Strategic Alliances team’s mission is to develop relationships with industry-leading
companies that have complementary technologies and services, enabling the delivery
of comprehensive and compelling solutions.
Customer Operations
Our customer operations team works with customers to fulfill their orders and ensure
delivery is seamless. This team works internally with our production people to ensure
customers are receiving their orders on time.
Signalcare Consultants
We believe our long-term success depends on the success of our customers and that
incorporating customer feedback into our processes will assure mutual success. Signalcare
Consultants focus on enhancing Signalcare programs by actively soliciting customer
insights, feedback, and suggestions.
In addition to our free services, we offer valuable paid services to complete our
Signalcare service platform. Among our offerings are:
Technical Support Services
Our support services team consists of dedicated professionals providing full lifecycle
service and global support that stretches from problem investigation to resolution
to validation and delivery. Our global support centers, located in the United States,
Asia and Europe, are staffed with seasoned technical professionals who average 8
to 10 years of technical experience.
Educational Services
With a dedicated team to provide comprehensive instruction and materials, Ulticom
provides high quality educational services designed to improve user effectiveness,
time to market and overall satisfaction with Signalware products. Educational services,
which are designed by degreed Instructional Design professionals, include classroom
and online training.
Professional Services
Ulticom’s professional services team, combined with the proven Signalware
development environment, enable system and service providers to accelerate product
development and allow them to concentrate on their core business: the development
and deployment of new revenue producing services. Services include
custom development, consulting services,
on-site assistance and
system verification.
For more information on these programs, please contact
sales@ulticom.com.
To provide us with your feedback and suggestions, please email us at
SignalcareConsultants@ulticom.com.